Online ordering
To order online, simply choose the quantity of the product you wish to buy and then click on the ‘ADD TO BASKET’ button to add the item(s) to your shopping basket. You can click on ‘BASKET’ at the top of the web page to view the contents of your basket at any time. This page will allow you to view and change your selections.
You can update the quantities of an item or remove it completely from your basket.
When you have finished shopping go to your basket and click on the ‘CHECKOUT’ button. You will then be asked for your contact and delivery details and be directed to a secure area to make your payment.
If you have a promotion code simply enter the code in the ‘Promotion Code’ box at checkout and click ‘Apply Promotional Code’. The discount will be automatically applied to your order. Only one discount code may be used per order.
Ordering from outside of the UK:
Customers who wish to order printed books from outside the UK should contact us at sales@illuminatepublishing.com for a quote for shipping. Our standard shipping charges are for the UK only. Please note that Digital Book Bundles do not have a shipping charge applied to them and so this is not applicable to overseas orders.
For online products (Digital Book Bundles) a valid school/college teacher email address must be supplied, in order for us to send you your login details.
To order an evaluation copy, please see section on Evaluation copies
Ordering by phone or email
Place an order over the phone by calling 01235 827720 or by emailing us at sales@illuminatepublishing.com
School / college ordering via purchase order
If you wish to order on behalf of your institution via invoice or purchase order, please email sales@illuminatepublishing.com for special ordering instructions and delivery/payment conditions.
Online
Our website allows you to order in a few easy steps using the secure and respected Stripe payment service. No Stripe account is needed. Credit/debit cards are also processed securely by Stripe. You will need your credit or debit card details to hand, when you start to order. Once you have placed your order online, you will receive an email confirmation of your order and payment.
By phone
If you wish to order over the phone, please have your credit/debit card details ready. Please call us on 01235 827720.
Payment via school/college purchase order
If you wish to buy on behalf of your institution via invoice or purchase order, please email sales@illuminatepublishing.com for any special ordering instructions and delivery/payment conditions.
Payment by cheque
Please note that we can accept payment by cheque but we will levy a handling fee of £1.00 per cheque. This is because we are charged a significant fee by the bank to process each cheque. Please contact us for further details.
Please note that all correspondence regarding payment should be sent to:
Illuminate Publishing Ltd
Carmelite House
50 Victoria Embankment
London
EC4Y 0DZ
Tel: 01235 827720
UK delivery
Our charges for postage and packaging are based on the quantity of books ordered.
For deliveries within the UK*, one book costs £3.00, two books costs £5.00, three books or more cost £7.00. Digital Book Bundles carry no shipping charges.
*Multiple books requiring a courier to dispatch to certain remote parts of the UK may require extra postage charges. We will be in contact with you if we think this is applicable to your order.
Printed products
Orders of printed products are dispatched within 2 working days of receipt of payment. We will endeavour to dispatch it as quickly as possible. If your order is placed online, you will receive an email once your order has been dispatched.
Some deliveries may require a signature on receipt. Please quote a delivery address where a signature can be given during working hours.
Digital Book Bundles
For Digital Book Bundle orders you will receive two emails. The first will be your order summary, the second will contain your log-in details. Your log-in details will usually be sent to you within two working days of receipt of your order.
International delivery for printed products
Please note that for those customers wishing to place an order for delivery outside the UK, please contact us at sales@illuminatepublishing.com for a quote for your entire order including the quantity required. We will base the price of shipping on the weight of the order. Digital Book Bundles carry no shipping charges.
You will be responsible for the payment of any import duties or taxes that are payable outside of the UK. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Creating an online account
Once you have set up an account by ordering a product, your account details will be kept securely on our system if you have chosen for us to do so. All you need to do is visit the ‘Log in/Register’ menu, and then log in by entering your email address and password.
When you sign into your ‘My Account’ page, you can edit or delete saved billing and delivery addresses and you can change options and preferences.
Forgotten/Lost password
If you have forgotten the password to your account, go to the ‘Log In/Register’ page using the link at the top of the page. Click on the ‘Lost your password?’ link. Now enter your email address and click ‘Continue’. You will be sent an email message containing your new password. Once you have logged in with the new password, you will be able to visit ‘My Account’ and set your password to something more memorable.
Please note: Customers with an account from our old website will need to register again or checkout as a guest. Please get in touch with sales@illuminatepublishing.com if you have a query regarding a previous order.
You may receive discount codes from us in our communications from time to time. You can redeem these by typing your code into the ‘Promotion Code’ box in your shopping basket when you order online during the checkout process.
Please note that only one promotion code may be used per order.
Promotion codes and discounts apply to orders from UK schools and colleges, and individuals within the UK only.
If you would like to sign up to receive subject specific offers and information on new publishing, click on the ‘SIGN UP’ button on the homepage.
Digital (e-evaluation) copies
Many of our titles are available to teachers in schools/colleges to evaluate as digital books (viewed online) where you have access for 30 days – this is a completely free service. You can sign up for these on the relevant product page and you will be sent the login instructions by email. Please note that we require a school/college email address for this service.
Sign up here for a digital book evaluation
If you have any queries, please refer to the Contact Us section for further details of who to contact.
Please visit the Digital Resources section for more information on these resources.
Please refer to our Contact Us page.
We welcome trade sales from bookshops, educational suppliers and other sales outlets. Please contact us at sales@illuminatepublishing.com for details of our trading terms and delivery charges. Please note that we do not offer credit accounts for customers.
Please click below for a full list of our terms and conditions of sale.
Terms and Conditions of Sale
You have the right to cancel your order within 7 working days of the receipt of the goods. This cancellation must be notified to Illuminate Publishing in writing or by e-mailing sales@illuminatepublishing.com
You should then return the goods to Illuminate Publishing at your expense within 7 days of notifying us. Please include the original invoice that was issued.
PLEASE RETURN ANY GOODS TO:
Illuminate Publishing Ltd
c/o Hachette UK
Hely Hutchinson Centre
Milton Road
Didcot
OX11 7HH
We recommend that you return the goods in the original packaging or similar and should take reasonable care of the goods to ensure we receive them undamaged. A full refund (not including your return postage of the goods which must be paid by you) will be issued by Illuminate Publishing within 30 days of the goods being returned provided they are in resaleable condition. If the goods are not received in resaleable condition, Illuminate Publishing reserves its right to deduct an appropriate amount from the refund for any resulting loss in value.
If an incorrect book from the one you ordered is sent in error, or if a book is faulty please contact sales@illuminatepublishing.com to arrange its return and exchange.
