You have the right to cancel your order within 7 working days of the receipt of the goods. This cancellation must be notified to Illuminate Publishing in writing or by e-mailing sales@illuminatepublishing.com

You should then return the goods to Illuminate Publishing at your expense within 7 days of notifying us. Please include the original invoice that was issued.

PLEASE RETURN ANY GOODS TO:

Illuminate Publishing Ltd
c/o Hachette UK
Hely Hutchinson Centre
Milton Road
Didcot
OX11 7HH

We recommend that you return the goods in the original packaging or similar and should take reasonable care of the goods to ensure we receive them undamaged. A full refund (not including your return postage of the goods which must be paid by you) will be issued by Illuminate Publishing within 30 days of the goods being returned provided they are in resaleable condition. If the goods are not received in resaleable condition, Illuminate Publishing reserves its right to deduct an appropriate amount from the refund for any resulting loss in value.

If an incorrect book from the one you ordered is sent in error, or if a book is faulty please contact sales@illuminatepublishing.com to arrange its return and exchange.