Ordering & Delivery

We’re making some changes

We’re always looking to improve the service we provide, and so we wanted to let you know we are moving our books into the Hachette UK Distribution centre in Didcot. This move will mean we can deliver books to you more efficiently and in a more environmentally friendly manner.  We will be moving from our current warehouse on the 22nd October and will be up and running at Hachette UK distribution by the 8thNovember. There will be some delay in processing orders and sending out deliveries but we’ll be doing our very best to be up and running as soon as possible.

Account number:
If you are a school, college or trade account that already has Hachette UK Distribution account number, please start using this from the 22nd October for all your Illuminate orders.

If you are a school, college or trade account but you don’t have an account with Hachette UK Distribution we will be in touch with you directly to give you your new account number.

All other customers should please follow the usual ordering process.

Ordering:
The way you order remains the same. See the How to order section below.

Invoicing:
If you already have an Hachette UK Distribution account you are probably already familiar with the way Hachette UK Distribution sends e-invoices; however, if you are a school, college or trade account that’s new to Hachette UK Distribution then please read the following information.

Further information about ordering and invoicing from the 8th November:

  1. When we move, we will no longer be including paper invoices in your book boxes. Instead an e-invoice will be emailed to you/your school. These invoices will come from ccontrol@hachette.co.uk address and you’ll need to make sure you add this to your contacts so that it doesn’t end up in your Junk Folder!
  2. When we move you will receive boxes and e-invoices from Hachette UK Distribution instead.
  3. If you are outside the UK we will continue to provide an export invoice attached to the carton for customs purposes.
  4. Our Customer Service teams are moving with us so you will be able to keep talking to the people you do now.
  5. Your Account number will now be your existing Hachette UK Distribution acct number, and you will find this on your e-invoice.
  6. There is a new address for the warehouse and returns; which is Hachette UK, Hely Hutchinson Centre, Milton Road, DIDCOT, OX11 7HH
  7. And finally here are Hachette UK Distribution’s banking details: 

Company Information Trading Name: Hachette UK Distribution Limited
Distribution Centre Address: Hachette UK Distribution Centre, Milton Road, DIDCOT, OX11 7HH
Company Incorporation Number: 03541391
Vat Registration Number: GB 205 5053 05

Bank Accounts

Account Name Account Currency Account Number Sort Code BIC IBAN
Hachette UK Distribution GBP 23416429 20-67-59 BARCGB22 GB44BARC20675923416429
Hachette UK Distribution USD 56261100 20-67-59 BARCGB22 GB34BARC20675956261100
Hachette UK Distribution AUD 65533822 20-67-59 BARCGB22 GB39BARC20675965533822
Hachette UK Distribution EUR 69170188 20-67-59 BARCGB22 GB05BARC20675969170188

Returns:
If you have any Illuminate returns please send this to the Hachette UK Distribution centre (address below) with clear information including original paperwork or order number, school contact and address, included within the box. These returns may take longer than normal to process but we will ensure we process things as quickly as possible.

Address for returns: Hachette UK Distribution Centre, Milton Road, DIDCOT, OX11 7HH

 

Please do bear with us throughout the move but if you have any questions at all please do get in touch with us. You can find the relevant email or phone number here:

https://www.illuminatepublishing.com/contact-us

How to order

Online ordering

To order online, simply choose the quantity of the product you wish to buy and then click on the ‘ADD TO BASKET’ button to add the item(s) to your shopping basket. You can click on ‘BASKET’ at the top of the web page to view the contents of your basket at any time. This page will allow you to view and change your selections.

You can update the quantities of an item or remove it completely from your basket.

When you have finished shopping go to your basket and click on the ‘CHECKOUT’ button. You will then be asked for your contact and delivery details and be directed to a secure area to make your payment.

If you have a promotion code simply enter the code in the ‘Promotion Code’ box at checkout and click ‘Apply Promotion Code’. The discount will be automatically applied to your order. Only one discount code may be used per order.

Ordering from outside of the UK:

Customers who wish to order printed books from outside the UK should contact us at sales@illuminatepublishing.com for a quote for shipping. Our standard shipping charges are for the UK only.  Digital Book Bundles carry no shipping charges.

For online products (Digital Book Bundles) a valid school/college teacher email address must be supplied, in order for us to send you your login details.

To order an evaluation copy, please see the section on Evaluation copies

Ordering by phone or email

Place an order over the phone by calling 01494 481553 or by emailing us at sales@illuminatepublishing.com

School / college ordering via purchase order

If you wish to order on behalf of your institution via invoice or purchase order, please email sales@illuminatepublishing.com for special ordering instructions and delivery/payment conditions.

How to pay

Online

Our website allows you to order in a few easy steps using the secure and respected Stripe payment service.  No Stripe account is needed. Credit/debit cards are also processed securely by Stripe. You will need your credit or debit card details to hand, when you start to order. Once you have placed your order online, you will receive an email confirmation of your order and payment.

By phone

If you wish to order over the phone, please have your credit/debit card details ready. Please call us on 01494 481553.

Payment via school/college purchase order

If you wish to buy on behalf of your institution via invoice or purchase order, please email sales@illuminatepublishing.com for any special ordering instructions and delivery/payment conditions.

Payment by cheque

Please note that we can accept payment by cheque but we will levy a handling fee of £1.00 per cheque.  This is because we are charged a significant fee by the bank to process each cheque.  Please contact us for further details.

Please note that all correspondence regarding payment should be sent to:

Illuminate Publishing Ltd

PO Box 1117 

Princes Risborough  HP20 9NB

Tel: 01494 481553 Fax: 01494 370004

Delivery

UK delivery

Our charges for shipping are based on the quantity of books ordered.

For deliveries within the UK*, one book costs £3.00, two books costs £5.00, three books or more cost £7.00. Digital Book Bundles carry no shipping charges.

*Multiple books requiring a courier to dispatch to certain remote parts of the UK may require extra postage charges.  We will be in contact with you if we think this is applicable to your order.

Printed products

Orders of printed products are dispatched within 2 working days of receipt of payment. We will endeavour to dispatch it as quickly as possible. If your order is placed online, you will receive an email once your order has been dispatched.

Some deliveries may require a signature on receipt.  Please quote a delivery address where a signature can be given during working hours.

School/College deliveries

We will only send our books to schools and colleges if someone is there to sign for them and receive the goods. Any books that are sent out to schools/colleges will need to be signed for. Please can it be ensured that our invoices are settled within our 14 day invoice terms.

Digital Book Bundles

For Digital Book Bundle orders you will receive two emails. The first will be your order summary, the second will contain your log-in details. Your log-in details will usually be sent to you within two working days of receipt of your order.

International delivery for printed products

Please note that for those customers wishing to place an order for delivery outside the UK, please contact us at sales@illuminatepublishing.com for a quote for your entire order including the quantity required. We will base the price of postage and packaging on the weight of the order.

You will be responsible for the payment of any import duties or taxes that are payable outside of the UK. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.