How to order
To order online, simply choose the quantity of the product you wish to buy and then click on the ‘ADD TO BASKET’ button to add the item(s) to your shopping basket. You can click on ‘BASKET’ at the top of the web page to view the contents of your basket at any time. This page will allow you to view and change your selections.
You can update the quantities of an item or remove it completely from your basket.
When you have finished shopping go to your basket and click on the ‘CHECKOUT’ button. You will then be asked for your contact and delivery details and be directed to a secure area to make your payment.
If you have a promotion code simply enter the code in the ‘Promotion Code’ box at checkout and click ‘Apply Promotion Code’. The discount will be automatically applied to your order. Only one discount code may be used per order.
Ordering from outside of the UK:
Customers who wish to order printed books from outside the UK should contact us at firstname.lastname@example.org for a quote for shipping. Our standard shipping charges are for the UK only. Digital Book Bundles carry no shipping charges.
For online products (Digital Book Bundles) a valid school/college teacher email address must be supplied, in order for us to send you your login details.
To order an evaluation copy, please see the section on Evaluation copies
Ordering by phone or email
Place an order over the phone by calling 01494 481553 or by emailing us at email@example.com
School / college ordering via purchase order
If you wish to order on behalf of your institution via invoice or purchase order, please email firstname.lastname@example.org for special ordering instructions and delivery/payment conditions.
How to pay
Our website allows you to order in a few easy steps using the secure and respected Stripe payment service. No Stripe account is needed. Credit/debit cards are also processed securely by Stripe. You will need your credit or debit card details to hand, when you start to order. Once you have placed your order online, you will receive an email confirmation of your order and payment.
If you wish to order over the phone, please have your credit/debit card details ready. Please call us on 01494 481553.
Payment via school/college purchase order
If you wish to buy on behalf of your institution via invoice or purchase order, please email email@example.com for any special ordering instructions and delivery/payment conditions.
Payment by cheque
Please note that we can accept payment by cheque but we will levy a handling fee of £1.00 per cheque. This is because we are charged a significant fee by the bank to process each cheque. Please contact us for further details.
Please note that all correspondence regarding payment should be sent to:
Illuminate Publishing Ltd
PO Box 1117
Princes Risborough HP20 9NB
Tel: 01494 481553 Fax: 01494 370004
Our charges for shipping are based on the quantity of books ordered.
For deliveries within the UK*, one book costs £3.00, two books costs £5.00, three books or more cost £7.00. Digital Book Bundles carry no shipping charges.
*Multiple books requiring a courier to dispatch to certain remote parts of the UK may require extra postage charges. We will be in contact with you if we think this is applicable to your order.
Orders of printed products are dispatched within 2 working days of receipt of payment. We will endeavour to dispatch it as quickly as possible. If your order is placed online, you will receive an email once your order has been dispatched.
Some deliveries may require a signature on receipt. Please quote a delivery address where a signature can be given during working hours.
We will only send our books to schools and colleges if someone is there to sign for them and receive the goods. Any books that are sent out to schools/colleges will need to be signed for. Please can it be ensured that our invoices are settled within our 14 day invoice terms.
Digital Book Bundles
For Digital Book Bundle orders you will receive two emails. The first will be your order summary, the second will contain your log-in details. Your log-in details will usually be sent to you within two working days of receipt of your order.
International delivery for printed products
Please note that for those customers wishing to place an order for delivery outside the UK, please contact us at firstname.lastname@example.org for a quote for your entire order including the quantity required. We will base the price of postage and packaging on the weight of the order.
You will be responsible for the payment of any import duties or taxes that are payable outside of the UK. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.