Ordering & Delivery

Impact of Coronavirus

Through this period of lockdown our objective is to support you as well as we possibly can whilst striving to maintain as normal a service as possible.

School/College deliveries

Unfortunately will only send our books to schools and colleges if someone is there to sign for them and receive the goods. Any books that are sent out to schools/colleges will need to be signed for. Please can it be ensured that our invoices are settled within our 14 day invoice terms.

Pending orders

For pending orders for books not yet published, please contact us at sales@illuminatepublishing.com to discuss delivery.

Home deliveries

Books paid for via our website can be delivered to your home address. Orders normally take 2-3 days to process, but please bear with us.

Digital Book Bundles

Our GCSE Food Preparation and Nutrition and AQA GCSE and A Level Psychology schemes are supported by Digital Book Bundles. These are highly effective resources for remote teaching and learning. Please visit the product pages on our website for more details or contact us at sales@illuminatepublishing.com. Sign up here for a free trial.

Evaluating a book

If you are a teacher working from home the best way to evaluate one of our titles is to sign up for a digital evaluation. You will be able to view the title online for 30 days at no charge. If you need it for a different time period, please contact our team at sales@illuminatepublishing.com and we will look at each request on an individual basis. We will only send out printed books for evaluation to school addresses and they will need to be signed for. Please sign up here for an evaluation copy of a book.

 

How to order

Online ordering

To order online, simply choose the quantity of the product you wish to buy and then click on the ‘ADD TO BASKET’ button to add the item(s) to your shopping basket. You can click on ‘BASKET’ at the top of the web page to view the contents of your basket at any time. This page will allow you to view and change your selections.

You can update the quantities of an item or remove it completely from your basket.

When you have finished shopping go to your basket and click on the ‘CHECKOUT’ button. You will then be asked for your contact and delivery details and be directed to a secure area to make your payment.

If you have a promotion code simply enter the code in the ‘Promotion Code’ box at checkout and click ‘Apply Promotion Code’. The discount will be automatically applied to your order. Only one discount code may be used per order.

Ordering from outside of the UK:

Customers who wish to order printed books from outside the UK should contact us at sales@illuminatepublishing.com for a quote for shipping. Our standard shipping charges are for the UK only.  Digital Book Bundles carry no shipping charges.

For online products (Digital Book Bundles) a valid school/college teacher email address must be supplied, in order for us to send you your login details.

To order an evaluation copy, please see the section on Evaluation copies

Ordering by phone or email

Place an order over the phone by calling 01494 481553 or by emailing us at sales@illuminatepublishing.com

School / college ordering via purchase order

If you wish to order on behalf of your institution via invoice or purchase order, please email sales@illuminatepublishing.com for special ordering instructions and delivery/payment conditions.

How to pay

Online

Our website allows you to order in a few easy steps using the secure and respected PayPal service.  No PayPal account is needed. Credit/debit cards are also processed securely by PayPal. You will need your credit or debit card details to hand, when you start to order. Once you have placed your order online, you will receive an email confirmation of your order and payment.

By phone

If you wish to order over the phone, please have your credit/debit card details ready. Please call us on 01494 481553.

Payment via school/college purchase order

If you wish to buy on behalf of your institution via invoice or purchase order, please email sales@illuminatepublishing.com for any special ordering instructions and delivery/payment conditions.

Payment by cheque

Please note that we can accept payment by cheque but we will levy a handling fee of £1.00 per cheque.  This is because we are charged a significant fee by the bank to process each cheque.  Please contact us for further details.

Please note that all correspondence regarding payment should be sent to:

Illuminate Publishing Ltd

PO Box 1117 

Princes Risborough  HP20 9NB

Tel: 01494 481553 Fax: 01494 370004

Delivery

UK delivery

Our charges for shipping are based on the quantity of books ordered.

For deliveries within the UK*, one book costs £3.00, two books costs £5.00, three books or more cost £7.00. Digital Book Bundles carry no shipping charges.

*Multiple books requiring a courier to dispatch to certain remote parts of the UK may require extra postage charges.  We will be in contact with you if we think this is applicable to your order.

Printed products

Orders of printed products are dispatched within 2 working days of receipt of payment. We will endeavour to dispatch it as quickly as possible. If your order is placed online, you will receive an email once your order has been dispatched.

Some deliveries may require a signature on receipt.  Please quote a delivery address where a signature can be given during working hours.

Digital Book Bundles

For Digital Book Bundle orders you will receive two emails. The first will be your order summary, the second will contain your log-in details. Your log-in details will usually be sent to you within two working days of receipt of your order.

International delivery for printed products

Please note that for those customers wishing to place an order for delivery outside the UK, please contact us at sales@illuminatepublishing.com for a quote for your entire order including the quantity required. We will base the price of postage and packaging on the weight of the order.

You will be responsible for the payment of any import duties or taxes that are payable outside of the UK. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.