Terms & Conditions

Terms and Conditions for website use

Last updated: January 2021

1. Information about us

1.1  We are Illuminate Publishing Limited, a company registered in England and Wales under company number 7470163 and with our registered office at Redwood House, Leckhampton Hill, Cheltenham, GL53 9QH. Our VAT number is 105624541 .

2. Terms and conditions of sale

These terms and conditions of sale (the “Terms”) govern any orders placed using and purchases made in connection with the Website. Please read these Terms carefully. You agree to be bound by these Terms by placing orders using and/or by making purchases in connection with the Website. Do not place orders using or make purchases in connection with the Website if you do not agree to these Terms. Nothing in these Terms affects your statutory rights.

The Website and the information contained on it may be supplemented, removed, changed and/or updated without notice to you. We may revise these Terms and any other legal notice on the Website (including the Terms and Conditions and Privacy Policy) without notice to you. All changes will be effective when posted on the Website and you should check the Website from time to time to review these Terms and other legal notices because they are binding on you.

3. How the Contract Is Formed Between You and Us

3.1 For the steps you need to take to place an order on our website, please see our Ordering and Delivery page

3.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

3.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in paragraph 4.4.

3.4 We will confirm our acceptance to you by sending you an e-mail [which confirms that the Products have been dispatched] (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

3.5 Licensing of digital content. If you place an order for a Digital Book Bundle and we accept that order we will grant your institution with a non-exclusive licence to access and use the product(s) from the point of sale until the final examination against the specification for which a product has been developed. Your right to use this product is dependent on accepting our ‘Digital Book Bundle Terms and Conditions’. They apply to all of Illuminate’s Digital Book Bundle products. If you do not agree to these provisions you are not entitled to use the Digital Book Bundle products. Please refer to the Digital Book Bundle Terms and Conditions for more information.

3.6 If we are unable to supply you with a Product, for example because that Product is not in stock or is no longer available, or because of an error in the price, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

4. Our Right to Vary These Terms

4.1 We may revise these Terms from time to time for legal or regulatory reasons, or to reflect changes in our business practices.

4.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

4.3 Whenever we revise these Terms in accordance with this paragraph 6, we will keep you informed by stating at the top of this page that these Terms have been amended and the relevant date.

5. Delivery

5.1 Please refer to our Ordering and Delivery page for more information on delivery.

5.2 Delivery will be completed when we deliver the Products to the address you gave us. The Products will be your responsibility from the completion of delivery.

5.3 You own the Products once we have received payment in full, including all applicable delivery charges.

5.4 International Delivery. Please contact sales@illuminatepublishing.com to make an international order as we need to assess the cost of delivery on the basis of the weight of products ordered.

6. Price of Products and Delivery Charges

6.1 We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see paragraph 9.5 for what happens in this event.

6.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

6.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

6.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our website. To check relevant delivery charges, please check our Ordering and Delivery page.

6.5 Our website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

7. Returns and Refunds

You have the right to cancel your order within 7 working days of the receipt of the goods. This cancellation must be notified to Illuminate Publishing in writing or by e-mailing sales@illuminatepublishing.com

You should then return the goods to Illuminate Publishing at your expense within 7 days of notifying us. Please include the original invoice that was issued.

PLEASE RETURN ANY GOODS TO:

Illuminate Publishing Ltd
c/o PDX Logistics Ltd
Units 20-22, Haddenham Business Park
Haddenham
Bucks HP17 8LJ

We recommend that you return the goods in the original packaging or similar and should take reasonable care of the goods to ensure we receive them undamaged. A full refund (not including your return postage of the goods which must be paid by you) will be issued by Illuminate Publishing within 30 days of the goods being returned provided they are in resaleable condition. If the goods are not received in resaleable condition, Illuminate Publishing reserves its right to deduct an appropriate amount from the refund for any resulting loss in value.

If an incorrect book from the one you ordered is sent in error, or if a book is faulty please contact sales@illuminatepublishing.com to arrange its return and exchange.

8. Our Liability

8.1 Nothing in these Terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

8.2 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Contract or these Terms.

8.3 In particular, we will not be liable for:

8.3.1 loss of profits, sales, business, or revenue;

8.3.2 business interruption;

8.3.3 loss of anticipated savings;

8.3.4 loss of business opportunity, goodwill or reputation; or

8.3.5 any indirect or consequential loss or damage.

8.4 Subject to paragraph 8.2 and 8.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products you have paid for, if any.

8.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

9. Events Outside Our Control

9.1 If for reasons outside our control, we are unable to deliver the Products to you by the estimated delivery date:

9.1.1 we will contact you as soon as reasonably possible to notify you; and

9.1.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control.

10. Data Protection

10.1 In order to comply with our obligations under our Contract with you and to deliver Products to you, we will need to process certain personal information about you. We will only use your personal information as set out in our Privacy Policy and in accordance with all applicable data protection legislation, including the General Data Protection Regulation and the Data Protection Act 2018.

11. Other Important Terms

11.1 You acknowledge and agree that these Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

11.2 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

11.3 We agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this Contract.

11.4 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

11.5 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

11.6 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

11.7 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

11.8 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

11.9 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with English law.

11.10 The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

If you have any questions about these Terms, please contact us using the methods on our Contact Us page.

12. Copyright

12.1 Intellectual Property Rights
Unless otherwise stated, Illuminate Publishing owns the intellectual property rights in the website and material on the website. All these intellectual property rights are reserved.

You must not:

  • republish material from this website unless for the purposes outlined above
    sell, rent or otherwise sub-license material on the website
  • reproduce, duplicate, copy or otherwise exploit material on the website for a commercial purpose
  • edit or otherwise modify any material on the website
  • redistribute material from this website with the exception of any content specifically and expressly made available for redistribution