Help & Support

How to order

Online ordering

To order online, simply choose the quantity of the product you wish to buy and then click on the ‘ADD TO BASKET’ button to add the item(s) to your shopping basket. You can click on ‘BASKET’ at the top of the web page to view the contents of your basket at any time. This page will allow you to view and change your selections.

You can update the quantities of an item or remove it completely from your basket.

When you have finished shopping go to your basket and click on the ‘CHECKOUT’ button. You will then be asked for your contact and delivery details and be directed to a secure area to make your payment.

If you have a promotion code simply enter the code in the ‘Promotion Code’ box at checkout and click ‘Apply Promotional Code’. The discount will be automatically applied to your order. Only one discount code may be used per order.

Ordering from outside of the UK:

Customers who wish to order printed books from outside the UK should contact us at sales@illuminatepublishing.com for a quote for shipping. Our standard shipping charges are for the UK only.  Please note that Digital Book Bundles do not have a shipping charge applied to them and so this is not applicable to overseas orders.

For online products (Digital Book Bundles) a valid school/college teacher email address must be supplied, in order for us to send you your login details.

To order an evaluation copy, please see section on Evaluation copies

Ordering by phone or email

Place an order over the phone by calling 01494 481553 or by emailing us at sales@illuminatepublishing.com

School / college ordering via purchase order

If you wish to order on behalf of your institution via invoice or purchase order, please email sales@illuminatepublishing.com for special ordering instructions and delivery/payment conditions.

How to pay

Online

Our website allows you to order in a few easy steps using the secure and respected Stripe payment service.  No Stripe account is needed. Credit/debit cards are also processed securely by Stripe. You will need your credit or debit card details to hand, when you start to order. Once you have placed your order online, you will receive an email confirmation of your order and payment.

By phone

If you wish to order over the phone, please have your credit/debit card details ready. Please call us on 01494 481553.

Payment via school/college purchase order

If you wish to buy on behalf of your institution via invoice or purchase order, please email sales@illuminatepublishing.com for any special ordering instructions and delivery/payment conditions.

Payment by cheque

Please note that we can accept payment by cheque but we will levy a handling fee of £1.00 per cheque.  This is because we are charged a significant fee by the bank to process each cheque.  Please contact us for further details.

Please note that all correspondence regarding payment should be sent to:

Illuminate Publishing Ltd

PO Box 1117 

Princes Risborough  HP20 9NB

Tel: 01494 481553 Fax: 01494 370004

Delivery

UK delivery

Our charges for postage and packaging are based on the quantity of books ordered.

For deliveries within the UK*, one book costs £3.00, two books costs £5.00, three books or more cost £7.00. Digital Book Bundles carry no shipping charges.

*Multiple books requiring a courier to dispatch to certain remote parts of the UK may require extra postage charges.  We will be in contact with you if we think this is applicable to your order.

Printed products

Orders of printed products are dispatched within 2 working days of receipt of payment. We will endeavour to dispatch it as quickly as possible. If your order is placed online, you will receive an email once your order has been dispatched.

Some deliveries may require a signature on receipt.  Please quote a delivery address where a signature can be given during working hours.

Digital Book Bundles

For Digital Book Bundle orders you will receive two emails. The first will be your order summary, the second will contain your log-in details. Your log-in details will usually be sent to you within two working days of receipt of your order.

International delivery for printed products

Please note that for those customers wishing to place an order for delivery outside the UK, please contact us at sales@illuminatepublishing.com for a quote for your entire order including the quantity required. We will base the price of shipping on the weight of the order. Digital Book Bundles carry no shipping charges.

You will be responsible for the payment of any import duties or taxes that are payable outside of the UK. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

My account

Creating an online account

Once you have set up an account by ordering a product, your account details will be kept securely on our system if you have chosen for us to do so. All you need to do is visit the ‘Log in/Register’ menu, and then log in by entering your email address and password.

When you sign into your ‘My Account’ page, you can edit or delete saved billing and delivery addresses and you can change options and preferences.

Forgotten/Lost password

If you have forgotten the password to your account, go to the ‘Log In/Register’ page using the link at the top of the page. Click on the ‘Lost your password?’ link. Now enter your email address and click ‘Continue’. You will be sent an email message containing your new password. Once you have logged in with the new password, you will be able to visit ‘My Account’ and set your password to something more memorable.

Please note: Customers with an account from our old website will need to register again or checkout as a guest. Please get in touch with sales@illuminatepublishing.com if you have a query regarding a previous order.

Promotional Codes

You may receive discount codes from us in our communications from time to time. You can redeem these by typing your code into the ‘Promotion Code’ box in your shopping basket when you order online during the checkout process.

Please note that only one promotion code may be used per order.

If you would like to sign up to receive subject specific offers and information on new publishing, click on the ‘SIGN UP’ button on the homepage.

Digital Evaluations

Digital (e-evaluation) copies

Many of our titles are available to teachers in schools/colleges to evaluate as digital books (viewed online) where you have access for 30 days – this is a completely free service. You can sign up for these on the relevant product page and you will be sent the login instructions by email. Please note that we require a school/college email address for this service.

Sign up here for a digital book evaluation

If you have any queries, please refer to the Contact Us section for further details of who to contact.

Digital Book Bundles

Please visit the Digital Resources section for more information on these resources.

Contact us

Please refer to our Contact Us page.

Trade Sales and Sales Policy

We welcome trade sales from bookshops, educational suppliers and other sales outlets. Please contact us at sales@illuminatepublishing.com for details of our trading terms and delivery charges. Please note that we do not offer credit accounts for customers.

Please click below for a full list of our terms and conditions of sale.

Terms and Conditions of Sale

Returns and refunds

You have the right to cancel your order within 7 working days of the receipt of the goods. This cancellation must be notified to Illuminate Publishing in writing or by e-mailing sales@illuminatepublishing.com

You should then return the goods to Illuminate Publishing at your expense within 7 days of notifying us. Please include the original invoice that was issued.

PLEASE RETURN ANY GOODS TO:

Illuminate Publishing Ltd
c/o PDX Logistics Ltd
Units 20-22, Haddenham Business Park
Haddenham
Bucks HP17 8LJ

We recommend that you return the goods in the original packaging or similar and should take reasonable care of the goods to ensure we receive them undamaged. A full refund (not including your return postage of the goods which must be paid by you) will be issued by Illuminate Publishing within 30 days of the goods being returned provided they are in resaleable condition. If the goods are not received in resaleable condition, Illuminate Publishing reserves its right to deduct an appropriate amount from the refund for any resulting loss in value.

If an incorrect book from the one you ordered is sent in error, or if a book is faulty please contact sales@illuminatepublishing.com to arrange its return and exchange.

Product prices and descriptions

While we make every effort to ensure that information on our website is accurate, this cannot be guaranteed. Prices displayed on our website and product availability may change without prior notice.

We take great care to make sure that product descriptions and specifications are correct. However, we reserve the right to make any changes, technical or otherwise to product specifications at any time.

Sample pages

You can view online sample pages of all of our titles once they are published, with many also being available prior to publication. To view sample pages, go to the chosen product page and click on the button entitled ‘LOOK INSIDE’.

Email updates

If you would like to keep up to date with new publishing and receive occasional special offers via email, you can sign up to receive our subject specific e-updates. You can sign up here.  You can unsubscribe at any time.

Product reviews

If you wish to submit a review of one of our products, you can do so by clicking on the ‘REVIEWS’ tab on the chosen product. Select ‘SUBMIT A REVIEW’ and fill in the fields displayed. Once you submit your review it will be checked by our team to ensure it is suitable to be displayed, and then it will appear on the product page.

Privacy Policy

Illuminate Publishing Ltd is committed to ensuring your privacy is protected. Please refer to our Privacy Policy on how we use your data.

Copyright Licensing Agency

It is likely your school or college will have a CLA Education Licence. This licence provides annual blanket permissions to copy and reuse content from our print publications. All state-funded schools and most independents are covered by the CLA Licence.

Please visit https://www.cla.co.uk/cla-schools-licence for more information.

Our books are also available on the CLA’s ‘Education Platform’. This platform offers a new way of making copies from books for use in teaching. It is free to use if your school is covered by a CLA licence and provides access to digital versions of our books, allowing teaching staff to copy and share up to 5% of a book in line with the CLA copyright licence. For more information on this, please see the CLA Leaflet.

Please visit https://www.educationplatform.co.uk/ for more information.

RNIB Bookshare

We are partners with RNIB Bookshare UK who provide accessible textbooks to support learners with a print-disability including those with dyslexia, or who are partially sighted or blind. Their service is free to educators in the UK. Please refer to https://www.rnibbookshare.org/ for more details.