WJEC Voc Award Hosp & Catering Level 1/2

The following table shows the different types of food service systems that are operated by the catering sector to provide customers with food. Food is served to customers in a variety of different ways (systems), depending on the establishment where the food is eaten. Types of food service system Cafeteria – all the types of food and drink on sale are displayed at a long counter. Customers move along the counter with a tray and choose what they want, then queue up to pay at the end. Used in schools, some restaurants and cafes. free-flow – different types of food and drinks are displayed at different counters. Customers take their trays and choose what they want from different counters then pay at a central till. Multi-point – different types of food and drinks are displayed and paid for at separate counters. Buffet service – food is displayed in containers at an open counter or a central serving station. Customers pick up a plate or bowl and help themselves to food and drinks. Some foods may be served to customers, e.g. fish, meat, poultry. Often used in hotels for breakfast and in ‘all-you-can-eat’ restaurants that charge a fixed price per person for a meal. fast food – foods and drinks are displayed on a menu behind the counter or on an outside screen/poster at a drive-through outlet. The customer places their order and pays at a sales point at the counter, or from a communication point at a drive-through fast food outlet. Seated counter service – customers sit at the counter on stools and are served their food. Used in places such as sushi bars, stations and airports. Carvery service – roasted meat joints are displayed on a counter and carved for customers by a chef. Customers help themselves to vegetables, sauces, etc. Counter service Customers can see what is available and its price and can easily choose what they want. Customers have to queue to pay before they can eat the food. Queueing may take longer at busy times. The food can be eaten in the establishment or taken away. 9 Catering