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Privacy and GDPR Policy

From 25th May 2018

What is the purpose of this Privacy Policy?

Illuminate Publishing Ltd is committed to ensuring your privacy is protected. A new data privacy law, GDPR is being introduced in the UK from 25 May 2018, and as a result we have revised our Privacy Policy (in effect from 25th May) to make it easier for you to find out how we use and protect your information. We won’t be changing the ways we use your personal information, but this policy details the information we collect, how we use, protect and share your personal data to ensure this information remains confidential. From time to time this Privacy Policy may change, and so the date at the top of this Policy indicates from when the Policy applies.

We collect information about you for three reasons:

  • To process your order,
  • To allow us from time to time to provide you with information offers and promotions regarding forthcoming publications
  • To provide you with the best possible service

Except as explained in this policy statement, we will not release any personal information to a third party under any circumstances unless expressly authorised to do so by you.

All information will be dealt with in accordance with the new Data Protection Act and we will always aim to meet current Internet best practices.

 

What type of information do we collect from you?

The type of information we will collect about you includes:

  • Your name
  • Organisation or home address
  • Phone number
  • Email address
  • IP address (for Digital Book Bundle purchases – see the Digital Book Bundle section)
  • Credit card information (see below)

 

How do we use and protect this information?

Purchases made via our website

If you set up an account on our website, all information you provide to us is stored on our secure web server. Any payment transactions on our website are processed securely via our payment service provider PayPal, your card information is not held by us. This means it's safe for you to input sensitive information, such as your credit card number, when you place an order for any goods via our online shop.

 

Telephone orders

If you place an order with us over the phone, we may request your debit or credit card details. The personal information and credit card details that we request are only used by us to fulfil your order. Upon fulfilment of your request, we delete any credit card details we hold. We do not store any debit or credit card information. Your debit or credit card details are processed by our payment service provider PayPal® who keep records on a secure basis. If you place an order with us we require your email address, contact details (including telephone number) and postal address in order to process your order and deliver your products.

Our telephone line is answered by a third party provider who work on our behalf, The VA Team Ltd, who ensure that client confidentiality and privacy is maintained.  Please see the The VA Team’s Privacy Policy

 

Email, Fax and Postal Orders

If you place an order with us we require your email address, contact details (including telephone number) and postal address in order to process your order and deliver your products. Email and fax orders are sent to a password protected email account.  Postal orders come to our registered company address.

 

Digital Book Bundle Orders

When you purchase a Digital Book Bundle, we require institutional contact information including the key contact’s email address. The data that we hold is stored in a password-protected area. We store and monitor the IP Addresses from which you sign in to the Digital Book Bundle to check that the Bundle is only being used by the institution who purchased it. These logs are anonymized for data protection.

For more information, please see our Digital Book Bundle Terms & Conditions

 

Website Forms:

Digital Evaluations

An email address and institution address are required so that we can send out logins and passwords to teachers to view the Digital book evaluations via a password protected secure website.  The contact information is stored in a secure password protected document.

 

Printed Book Evaluations

Contact details are required so that we can send out printed book evaluations. The contact information is stored in a secure password protected document..

 

Other webforms

We utilise other forms on our website when we offer trials of material and downloads of other products.  The contact information is stored in a secure password protected document.

 

Fulfilling your order

When you make a purchase or evaluate our printed books, the contact information that you provide is then transferred to our secure accounting software for invoicing and your contact details passed onto our distributor, PDX for delivery purposes.

 

Information for our accounts

The personal information that is required for our accounts is kept securely, and only for as long as required by law. All information will be kept confidential.   We store information for invoice/payment purposes to ensure payment of goods.

While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We seek to comply with the Data Protection Act and take all reasonable care to prevent any unauthorised access to your personal data. We use appropriate technical and organisational measures and precautions in order to protect your personal data and to prevent the loss, misuse or alteration of your personal information.

 

Information, offers and promotions

If you are a teacher at a school or educational institution, when you request a product from us, we may record your email address for marketing purposes. We will not pass on your information to third parties for marketing purposes. You are given the option to unsubscribe to our emails at the bottom of any email message we send to you.

If you would rather not receive any such contact from us, you can email us at marketing@illuminatepublishing.com

 

Who do we share your data with?

Your information may be collected or passed onto our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.  However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and if they are processing data, we have a data processing agreement in place that requires them to keep your information secure.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

 

Third Party Digital Service Providers:

InTouch

We use a third party provider called InTouch to deliver our marketing emails. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our email marketing. InTouch will never use your personal information for their own purposes, or pass your information to anyone else.  For more information, please see InTouch’s privacy notice.

PayPal

We use the payment service provider PayPal® who keep records on a secure basis. For more information on how they record and store data, please see PayPal’s Privacy Notice

Haremi

Haremi Ltd process our customer data in order to maintain our website, the Digital Book Bundle platform, Digital Book evaluations service and provide a technical support service.For more information, please see Haremi’s Privacy Policy

 

Additional information about our websites

Use of Cookies

The Illuminate Publishing online shop relies on cookies. Cookies are small pieces of information that are stored by your web browser on your computer's hard drive. Our cookies do not contain any secure information such as passwords or credit card details. They allow us to store items in your shopping basket as you browse our online shop. Most web browsers automatically accept cookies. If you have any problems with this please contact us.

 

Google Analytics

When someone visits www.illuminatepublishing.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

 

External Links

This website or www.illuminate.digital may contain links to other websites. However, once you have used these links to leave our site, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting these sites.

 

Accessing your information

We do our best to ensure that the information we hold is accurate and up-to-date. You can request access to your information, request changes to how we communicate to you or inform us of any changes to your personal information by contacting us at admin@illuminatepublishing.com, or by writing to us at our address: FAO Data Protection Officer, Illuminate Publishing Ltd, PO Box 1160, Cheltenham GL50 9RW.  We will respond to your request within 28 days.

 

Your consent

By using the Illuminate Publishing website you consent to the provisions detailed in this policy.

 

Sale of Business

If this business is sold or integrated with another business, your details will be passed on to the new owners of the business. They will only be allowed to handle your personal information in the ways described within this Privacy Policy.